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AirService Update; Australian and International Presence Grows, High Demand as Channel Partners and Integration Partners

  • Published April 21, 2016 3:14PM UTC
  • Publisher Wholesale Investor
  • Categories Company Updates

Who is AirService?

AirService provides SaaS-model leading edge mobile ordering solutions for hospitality venues, with a strong focus on the enterprise market. Tailored solutions, hyperlocal marketing, and a deep understanding of customers through effective data analytics.

That’s a little heavy on the jargon.

In plain terms, everyone knows of MenuLog, Delivery Hero, Deliveroo etc. There are dozens of similar apps all fighting to be the go-to marketplace app to order takeout or home delivery. And if a venue is a standalone Thai restaurant, or Italian restaurant, or a cafe etc, then these marketplace apps provide a useful service.

But if you’re a chain, or a franchise, or a hotel, resort, casino, stadium, you don’t want to be lost in the noise in some marketplace app. You want to promote your own brand, and own the ordering experience and customer journey, as well as the data and the messaging.

That is where AirService comes in. We are differentiated from common marketplace apps by providing modular, branded mobile ordering solutions with a focus on enterprise-level clients.

Overview on how we’re doing

2015 was been a great year for AirService, and 2016 has continued where 2015 left off. Our Australian presence continues to grow, things are moving nicely overseas, and we are in high demand as channel partners and integration partners.

Recent successes

Recent highlights include:

  • AirService integrated into the Sydney Cricket & Sports Ground Trust app to power the mobile ordering within their existing app. The newly-integrated solution launched at the Rugby Sevens on 5 February, with a target of 100 transactions for the day. After 500 transactions in the first 1.5 hours, the app was throttled back as the staff were struggling to cope with the unexpected volume.
  • We launched our partnership with the Meter Maids in Surfers Paradise, and beachgoers can now order from surrounding restaurants using the Maid to Order app and have their orders delivered to them on the beach by the Meter Maids.
  • I had a very successful trip to Singapore, and we’re delighted to welcome Unlisted Collection to the AirService family, with 27 incredible restaurants and hotels around Singapore, Shanghai, London and Sydney.
  • While in Singapore, we were also successful in becoming a recommended partner of the Singapore Productivity Centre, which assists Singaporean hospitality venues with adopting technology to improve operational efficiency and to better serve their customers.
  • Our Promotions Engine has been a huge success, with clients coming up with some very clever and innovative ways of using it, far beyond what we anticipated.

Recent press

The launch with the Meter Maids proved to be controversial, and generated press in the Courier Mail, Gold Coast Bulletin, The Australian, News.com.au the Daily Mail in the UK, as well as 2UE, National Nine News and A Current Affair.

A sample includes:

Asks

Leads are always very welcome. At the moment AirService want to hear about any chains or franchises (established or emerging), or hotels, resorts etc that may be interested in AirService.

And don’t forget to like Airservice on Facebook, plus follow us on Twitter, InstagramLinkedIn and AngelList.

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